Policies & Inquiries
Aloha Guests! It is our goal that you arrive here on Kauai at the Poipu Plantation and are happy with your selection of accommodations. Please ask questions, we are glad to help. Airbnb guests, refer to that web site for all payment, change and cancellation policies.
- Check-in is 3PM, Check-out is 10 AM. Due to Covid policy, no early Check-in. Late check out is not offered due to pre-scheduled housekeepers and occupancy.
- Nightly rates are plus state taxes of 17.96%.
- Discounts Jan to April 1 for 65+, ‘Ohana guests (return), active US military, Kama’aina
with HDL, nightly minimums apply.
Cancellation, Change, & Payment Policy – Not for Airbnb
Covid 19 related travel restrictions.
Per current State and County regulations, we are happy to make new reservations for travelers who are residents of Hawaii and not subject to the 14-day quarantine, or for any stays with an arrival after September 1, 2020 wherein 14 day quarantine is waived for a negative pre-arrival test result. Please note, for trans pacific travelers arriving after September 1st, they must comply with the new State travel requirements. At this time, that is providing a negative Covid 19 test result taken no more than 3 days prior to arrival.
More information on the State’s travel requirements can be found on the State of Hawaii Travel site or by calling the State at 808.586.4586.
Covid 19 related guest cancellation
Reservation cancellation or change policy for reservations made with a Covid 19 deposit credit
Standard reservation cancellation or change policy for most
Other important policy notes
We will do our best to be fair in resolving cancellations, but make no exceptions to the policies shown above, unless the airport is closed. Policies are in place to protect our occupancy since we cannot offer your space to others once you have confirmed a reservation.
- Accommodation name assignments are not guaranteed; accommodation type or
better is guaranteed.
- After arrival, there are no date adjustments offered. “No Shows” will be charged the
full value of the reservation.
- Any other changes not described above may be subject to a $50 fee and rate change.
- Be sure to show the accurate number of persons in your party. Limits are enforced for
- Please check-in upon arrival or the next morning if after hours.
- Vacation Rentals always include standard cleaning upon departure.
Guests are responsible for additional costs related to unusually messy suites, kitchens, or damage due to negligence to the furniture, fixtures, or equipment.
Vacation Rental Guidelines
Final Standard Cleaning is included in your rate upon departure. To avoid extra cleaning charges upon departure, please care for the suite as your home:
- Wash Dishes, Pots, Pans and before departure too.
- To limit ants and other pests, food items, cut pineapple and the like need to be sealed or kept in the refrigerator and empty trash daily on your way out in parking area.
- Vacuum, broom, dustpan, iron and small board are included.
- Take care as you would your own home. When in doubt, please come talk to us!