Policies & Inquiries

Aloha Guests! It is our goal that you arrive here on Kauai at the Poipu Plantation and are happy with your selection of accommodations. Please ask questions, we are glad to help.
Airbnb guests, refer to that web site for all payment, change and cancellation policies.

Make An Inquiry

We are glad to Courtesy Hold space a few days while you continue to compare and while you arrange your flights.
Most reservation (not Airbnb) are then confirmed with a 50% advanced deposit.

All requests will be answered 7 days a week, no longer than 24 hours.

Accommodation Notes

  • Check-in is 3PM, Check-out is 10 AM. Due to Covid policy, no early Check-in. Late check out is not offered due to pre-scheduled housekeepers and occupancy.
  • Nightly rates are plus state taxes of 17.96%.
  • One, or two- night stays may be offered for certain dates, rates are higher to offset
    housekeeping and services
  • Discounts Jan to April 1 for 65+, ‘Ohana guests (return), active US military, Kama’aina
    with HDL, nightly minimums apply.
  • Guests are asked to turn off air conditioning whenever leaving. Management will do so
    when guests forget. Oil generates the majority of Kauai electricity at this time. We strive to be environmentally conscientious using solar hot water, available biodegradable products, recycling program and conservation of water and electricity.
  • Please wash all kitchen items used, empty trash, remove all food items. Guests are responsible for additional costs related to unusually messy suites, kitchens, or damage due to negligence to the furniture, fixtures, or equipment.

Housekeeping Information

Vacation Rental Suites Housekeeping details
Your rental is expertly cleaned for your arrival and again upon your departure. Paper products, soaps, towels and bed linens are provided. Rentals are equipped with vacuum, broom and other cleaning items. A coin laundry is convenient on the property. To avoid extra cleaning charges upon departure, simply follow these simple guidelines: Wash Dishes, Pots, Pans and before departure. Empty Trash daily on your way out. Clean up spills as they happen Vacation Rentals do not include daily maid service. Departure cleaning is included. One extra towel set per guest is included. 7+ nights, towel and linen exchange upon request.
Other Resort Housekeeping Notes
Costs due to excessively dirty suites, kitchens and other guest rental space or damage to furniture, fixtures and equipment are the responsibility of the guest

Vacation Rental Guidelines

Check in is from 3PM, Check out by 10AM. Please advise us of your approximate arrival time. Late checkout is not offered due to pre-scheduled housekeeping staff and next guest check in.
Please use waterproof sun block outside. It stains our showers, floors, and such, beyond repair.
Kauai Water is very tasty and fine for drinking out of the tap.
Office hours vary. Desk is open 7 days at 8AM, closing varies. Please visit the office before noon on days we are in. You may contact us on the after hour phone 8 to 1 to help with activity or other questions.
Smoking is allowed in the designated area across from our office, shown on your arrival map. Interiors, decks, and any area within 30 feet of a building are free of all smoke and vapor products, per county code.
Please be sure the number of persons shown is accurate as this will affect the set up provided in your suite. Maximum occupancies are enforced for all ages.
AIR CONDITIONING costs are extremely high on Kauai. Please maximize the A/C by closing all windows and doors if in use. Please turn A/C off when leaving your unit. We really appreciate your cooperation. Air conditioning left unattended will be turned off by Management.
Wireless routers are in each suite. Password is on the welcome letter provided on check in
Quiet hours are 10 PM to 7 AM. Please be conscience of your TV volume and open windows. We also recommend a nice walk to the Poipu Beach Park as a great place at night to enjoy your company, the bright stars and rhythm of the ocean.
Barbecue hours are 8:00 AM to 10:00 PM.
The Laundry Hut is open from 8:00 AM to 9:00 PM. It is equipped with three washers and dryers ($1.50 each). Change and soap are available during office hours.
The kitchen is equipped with stove / oven, refrigerator, microwave, blender, coffee maker, compliment of pots, pans, knives, utensils, china, glass, and silver. Dish soap, dish rack, paper towels, sponge, cloth towels, trash bags, coffee filters, salt, and pepper.
Bathroom includes vanity, WC, shower with wand, conditioning shampoo, glycerin soap, TP and tissue. Soaps and paper products are replenished on request.

Final Standard Cleaning is included in your rate upon departure. To avoid extra cleaning charges upon departure, please care for the suite as your home:

  • Wash Dishes, Pots, Pans and before departure too.
  • To limit ants and other pests, food items, cut pineapple and the like need to be sealed or kept in the refrigerator and empty trash daily on your way out in parking area.
  • Vacuum, broom, dustpan, iron and small board are included.
  • Take care as you would your own home. When in doubt, please come talk to us!
Small in room safe is free. Please keep track of your password. Management can open the safe for you during business hours.
Above all else, we want you to have the best time on Kauai so please do not hesitate to talk to the Owner, Manager and Staff whenever we might help.

Cancellation, Change, & Payment Policy – Not for Airbnb

Covid 19 and other unforeseen related travel restrictions.

More information on the State’s travel requirements can be found on the State of Hawaii Travel site or by calling the State at 808.586.4586.

Covid 19 related guest cancellation

In the event of State mandated restrictions limiting your arrival into our state, you may choose to change your date at no charge for up to 18 months past your current arrival date. Seasonal restrictions may apply. State mandated restrictions would be such as the 14 day required quarantine or having a positive test, then requiring the 14 day quarantine. No other exceptions are made such as a personal choice to not travel.

Standard reservation cancellation or change policy for most

A 50% deposit confirms a reservation by Visa, MasterCard, AMX, Discover or US check. Upon accepting the Travel Insurance, guest can cancel up to 24 hours prior to arrival for full refund (less Travel Insurance premium and $50 admin fee). By not accepting the travel insurance there is no refund for any reason.

Other important policy notes

We will do our best to be fair in resolving cancellations.

  • Accommodation name assignments are not guaranteed; accommodation type or
    better is guaranteed.
  • Any other changes not described above may be subject to a $50 fee and rate change.
  • Any changes must be approved in writing by the resort office.
  • Be sure to show the accurate number of persons in your party. Limits are enforced for
    guest comfort.
  • Please check-in upon arrival or the next morning if after hours. 
  • Vacation Rentals always include standard cleaning upon departure.
    Guests are responsible for additional costs related to unusually messy suites, kitchens, or damage due to negligence to the furniture, fixtures, or equipment.

Web Site Privacy Policy

Poipu Plantation Resort is committed to protecting your privacy while you are visiting https://poipubeach.com.

The purpose of this privacy policy is to inform you as to what information may be collected from you when visiting this site, how such information will be used by Poipu Plantation Resort and/or other persons or entities and distribution of such information, and the security procedures that we have implemented to protect your privacy.

The Information We Collect
For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address. We collect and save e-mail address of those who give their e-mail addresses while making reservations and/or inquiries. The information we collect is used for internal review and is then discarded. It is not shared with other organizations for commercial purposes. Although not likely, if you do not want to receive e-mail from our office in the future, please let us know by sending us e-mail at plantation@poipubeach.com

How Your Information is Used and With Whom Your Information is Shared
We never make e-mail addresses of those who access our site available to any other organizations. If you supply us with your postal address online you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers online will only receive telephone contact from us with information regarding requests they have placed online. We do not share your personal information with outside parties.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving sensitive data exchanged with our site.

Cookies and Advertising Servers
With respect to cookies; we do not set any cookies. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

Other Information You Should Know
From time to time, we may use guest information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at (808) 742-6757.
Upon request we provide site visitors with access to any contact information and/or the ability to have inaccuracies corrected (e.g., name, address, phone number). Customers can access this information and/or have it corrected by sending us an e-mail us at the below address.

Questions and Comments
If you have questions or comments about this privacy policy or you feel that this site is not following its stated policy, you may contact us at the following. Write us at :1792 Pe’e Rd., Koloa, HI 96756 or call (808) 742-6757

Please call for any more detail or questions, we are happy to help make this clear.